Tag Archives : Digital Marketing Tips

Digital Marketing Tips By Daniel Rostenne: Google Updates You Want to Know About

Digital Marketing Tips By Daniel Rostenne: Google Updates You Want to Know About

Google Updates You Want to Know About Google has recently made some exciting updates to the Google My Business Knowledge card and Maps search results that you want to know about. These updates can directly influence your business listing in Google Maps and search results, adding additional information about your practice and new ways to interact with users.   Appointment Links You can now put a link to book an appointment right on the local search results page. This means that wherever your Google Knowledge Card shows up in the local results, along with your name, address, phone number, hours and website url, there can be a link to your online appointment page (or any other page you set such as your contact us page).    A quick note: The knowledge card is not generated in every search. It’s triggered by branded searches (such as a search for the practice name or doctor) or those close to a branded search (such as the address). As opposed to a standard organic search result listing, the knowledge card appears as a box on the top of the first page of the search results, that includes all of the major details of the business.   So, what do you need to do to activate this appointment...
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Get Personal With Event Marketing

Get Personal With Event Marketing

Get Personal With Event Marketing Looking to shake things up and really engage your patients? Take your marketing off the screen (or the paper) with a live, in-person event. Think out-of-the-box – beyond trunk shows – to create an event that benefits your patients, strengthens your relationships and highlights your expertise.   We have recently helped a number of clients launch successful optometric events such as glaucoma screenings and dry eye day events. These events can lead to higher profits per patient by promoting exams or procedures that cost more than standard services. A lot of strategy and planning goes into these events but they can have a huge impact on your practice by enhancing community involvement, creating awareness and building trust with your patients. Events can be focused on products or services you offer at your practice or serve to build awareness about a particular eye health issue. Choose a topic that is relevant to your patient base and check the calendar well to ensure you select a date that is free from conflicts with holidays or local events. Targeted vs. Public Events One of the decisions you need to make in planning an event is how exclusive...
Promises, Promises…

Promises, Promises…

Promises, Promises… Every so often every company out there loses a client to a competitor that is offering something “cheaper”, “better” or “more effective.” In our case, the client leaves hoping that this will mean more appointments, more patients and more revenue…sometimes, all for a cheaper price.  We see all all too often though, that these clients eventually come back to EyeCarePro after being let down by these empty promises. There are a lot of marketing companies out there and a some of them do a great job, but how do you know how to identify those that are making empty promises versus those that will really have a positive impact on your revenue? How do you filter through the constant barrage of phone calls to your practice from other marketing companies offering you a “better” service. Here’s some advice that applies to any practice out there that is getting any marketing from any company. It’s an observation and a warning about a trend we have noticed that is worth bringing to attention in order to save you time, money and aggravation at falling for this mistake like many other practices. Issue #1: The grass often sounds greener on the other...
Filed in: Editorial
Is Your Practice Marketing Hurting Your Web Traffic?

Is Your Practice Marketing Hurting Your Web Traffic?

Is Your Website Marketing Hurting Your Traffic? A patient on a cellphone looking for your office hours clicks on your website from Google search results and upon arriving to your homepage an ad pops-up, blocking all of the content on the homepage.  While you think this is a great way to force the visitor to pay attention to your message, it can be pretty frustrating and intrusive for the patient who has different information on his agenda. This form of interruption marketing is called an interstitial ad and Google is cracking down on this type of ad because it hurts the user experience. Consequently, this month Google rolled out an “intrusive mobile interstitial penalty” which will penalize website ranking for sites that use this tactic in order to reduce this type of intrusive advertising for mobile users. The goal of the penalty is to prevent website managers from withholding visitors easy access to the content they seek on a mobile search. How does this penalty play out? Firstly, the penalty only applies to interstitials that appear in the direct path of a Google mobile search result that leads to specific website page.  This means that it will not affect interstitials that...
Do you need to hire a logo professional?

Do you need to hire a logo professional?

Let’s Talk Logos Part 2: Creating Your Practice Logo In the last digital tip I discussed the importance of a high quality practice logo and what you should consider when conceptualizing your design. Once that is done, you are ready to create your logo. There are a number of routes you can take for logo creation, spanning from submitting your ideas to relatively cheap design contest sites or crowdsource marketplaces to hiring a professional designer that will work with you to develop a design. When deciding which route to go you want to consider that sometimes you get what you pay for, although there are situations in which you can get a fantastic logo created without breaking the bank- if you know what you need. Here is some information to consider before you move ahead… What you need to know about Design Contest/Crowdsource Marketplace Sites While you can get a really cheap logo created from an design contest or crowdsource marketplace site like Fiverr or Design Crowd, you have to know what to look for. Some of these companies can take advantage of eager patrons who are design novices and sell you something that they aren’t really providing. While we know of positive experiences,...
Google Has a Message For Your Practice

Google Has a Message For Your Practice

I’ve been pressing the importance of mobile for some time now, but you don’t have to take my word for it. In Google’s own words, “The world’s gone mobile. Now it’s your turn.” Many practice owners have received the email below from Google which includes a link to test your site for mobile friendliness and speed. Clearly it’s time to get serious about mobile. Understanding Your Mobile Readiness Score Google ranks the mobile readiness of your site on three criteria – mobile friendliness, mobile speed and desktop speed and breaks each of these down into the key influencing components. Some of the fixes Google recommends are problems that might be in your hands to fix, while others will require work by your webmaster. Google recommends that you share your results with your webmaster in order to make many of the technical fixes. We tested a bunch of sites and have identified some common reasons for bad scores. Here are some explanations of some of the reasons your site might be failing and some fixes to improve your mobile readiness score.   Mobile Friendliness: Legible font sizes: The default font size needs to be large enough for mobile viewers to see clearly...
The HIPAA Question We are All Asking

The HIPAA Question We are All Asking

Part 1 Here’s a scenario: A practice gets a scathing online review by an unhappy patient. The doctor writes a polite response explaining her side of the story and offering an apology for the misunderstanding.  The patient sues the doctor for violating his confidentiality.  It’s what nightmares are made of. But does this patient have a case? What does HIPAA dictate about responding to online reviews? This new reality invokes quite a bit of uncertainty about if and how you can respond to negative reviews without violating HIPAA and what exactly implies consent.  So, we are going to (try to) clarify things a bit by taking a deeper look at the issues at hand.   First things first. You shouldn’t avoid responding to reviews because you are weary of HIPAA.  The question is not whether to respond but how to respond and truthfully, the answer isn’t cut and dry. There are (at least) two sides that should be considered and each practice will have to choose for itself how strict it will be.   Implied consent? THE pivotal question we face is whether a patient posting a review of your practice, especially if it includes details about a visit, constitutes implied consent and whether...
Filed in: Editorial
How Your Website Images Sell Your Practice

How Your Website Images Sell Your Practice

Even if you don’t sell eyewear on your website, you are always “selling eyewear” on your website, and everything else related to your practice for that matter. When visitors come to your optometry website, they have eyes on their mind. They are imagining what their experience will be in your office and whether you will provide the medical care, services or optical selection they want.  Your website images will help them decide whether they will take the next step to make an appointment or drop in for a visit.   The most important images your website visitors will look for in making this decision are: ·         Pictures of your doctors and staff. ·         Pictures of your office and exam rooms. ·         Pictures of your optical (if relevant) – including your frames selection. Based on the content and the feeling these images evoke, your visitors will decide whether your practice offers the experience and products they seek, so you want to make sure they portray an accurate picture! Here are some essential qualities your images need to convert website visitors to patients and customers: ·         Relevance: Images should...
What’s Worse than a Bad Review?

What’s Worse than a Bad Review?

          No Reviews! I know, it’s hard to ask your patients to post reviews for your practice.  It’s uncomfortable, your front desk staff always forgets, and you’re already maxed out with information you need to provide your patients post exam.  Even more so, you’re concerned this could invite negative reviews and you certainly would rather have no reviews than bad ones. Plus you are already asking patients to review your practice on your patient communication software – you don’t want to email them again to ask them to put that same review on Google or Yelp. That is simply asking too much! Well, you are right. It probably will be too much for most people, but here is why you should ask anyway and let them decide that.  The bottom line is that 70% of people out there do some kind of online research before making a purchase or trying a new service and the SEO value of reviews is indisputable. If your prospects look on Google Local search results and see one practice has 17 mixed reviews (good and bad), and you have none, they are going to go with the one that at least has some good comments over the one they know nothing about. They will...
Facebook’s New Business Verification Badge and What it Means for Business Owners

Facebook’s New Business Verification Badge and What it Means for Business Owners

Last month, I touched on the fact that we weren’t really seeing much ROI from Facebook marketing for our clients and brought some stats that showed we aren’t alone. I also mentioned that Facebook had added a call to action/book an appointment button in an apparent attempt to offer some value to rightfully disgruntled business owners. Well, now Facebook has made yet another effort to improve the virtue of their platform for online marketing – a verification badge. What is the value of a verification badge for business Pages? Verification is a process that many online business directories such as Google My Business and Yelp use to help users find the authentic accounts for businesses (sometimes duplicate pages may exist so this helps users identify and communicate with the real or main one) and provide a “stamp of authenticity” by the business owner. More importantly, verified Pages will also show up higher in Facebook search results and see more exposure on Facebook. Here is an image of what this will look like on your dashboard if your Page is eligible for a verification badge…     While not all Pages are eligible for verification at this time, the option...
Big Changes at Google That Might Affect Your Web Traffic

Big Changes at Google That Might Affect Your Web Traffic

Will the Recent Google Update Affect Your Optometry Web Traffic? There have been a lot of changes in Google local search over the past couple of weeks. The change that is most immediately relevant for your optometry Practice is the 3-pack. Google 3-Packs Prior to this update, the first page of Google’s local search results displayed seven of the top local results along with a local area map with pins at the location of those results. This is called the 7-pack. This most recent change has turned those results into 3-packs. What does this mean? It means that any Practices that were ranking D through G (#s 4-7) in the maps are no longer on the first page in the local maps search results. They may rank organically on the first page (under these results), but not in the Local section. If this is the case for your Practice, you can expect a drop in organic traffic. Business Information Changed In addition to the fact that fewer Practices will now be included in the prominent local maps section, the business information provided in the results has changed. In these 3-packs, exact business addresses and phone numbers have been removed (street names are listed) and store hours including...
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